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Terms and Conditions
Body Care for Men

Algemene voorwaarden van Body Care voor Mannen in Amsterdam.

GENERAL TERMS AND CONDITIONS

Article 1 – Definitions

For the purposes of these General Terms and Conditions, the following terms shall have the meanings set out below:

  1. Trader: Body Care voor Mannen, established in Amsterdam, the Netherlands.

  2. Consumer: any natural person who is not acting for purposes relating to their trade, business, craft or profession and who purchases a service, treatment, product or gift voucher from Body Care voor Mannen.

  3. Treatment or Service: any service offered by Body Care voor Mannen, including, but not limited to, massages, body care, skincare, hair removal treatments, treatments involving intimate areas, treatment packages and any coaching or counselling services.

  4. Intimate Area: including, but not limited to, the groin, pubic area, buttocks, cleft of the buttocks and immediately adjacent areas.

  5. Product: any tangible product sold by Body Care voor Mannen at its studio, through its website or via its online store.

  6. Appointment: an agreed date and time at which a Treatment or Service is to be provided to the Consumer.

  7. Agreement: any agreement between the Trader and the Consumer relating to a Treatment, Service, Product or gift voucher, irrespective of whether such Agreement is concluded at the studio, via the website or online store, by telephone, email, WhatsApp or by any other means.

  8. No-show: the Consumer's failure to attend an agreed Appointment without having cancelled it within the applicable cancellation period.

  9. Distance Contract: an Agreement concluded, insofar as the applicable statutory requirements are satisfied, without the simultaneous physical presence of the Trader and the Consumer, for example through an online store, website, telephone or WhatsApp.

  10. Force Majeure: any circumstance beyond the reasonable control of the party concerned as a result of which performance is temporarily or permanently impossible or cannot reasonably be required.
     

GENERAL PROVISIONS

Article 2 – Identity of the Trader

Body Care voor Mannen
Kanaalstraat 180/1
1054 XR Amsterdam
The Netherlands

Telephone / WhatsApp: +31 6 13400855
Email: info@bodycarevoormannen.nl

Dutch Chamber of Commerce (KvK) number: 78732670
 

Article 3 – Applicability and Provision of These General Terms and Conditions

  1. These General Terms and Conditions apply to all offers, Appointments, Agreements, Treatments, Services and sales by Body Care voor Mannen to Consumers.

  2. These General Terms and Conditions shall be made available to the Consumer before, or at the latest at the time of, conclusion of the Agreement in a manner that enables the Consumer to read and retain them.

  3. In the case of electronic Agreements, these General Terms and Conditions may be provided, among other means, as a downloadable PDF, as an attachment to an electronic communication, or by any other means that enables the Consumer to store the text on a durable medium.

  4. Where an Agreement is concluded via WhatsApp, telephone or email, the Consumer shall, before the Agreement becomes binding, be informed that these General Terms and Conditions apply and shall be given a reasonable opportunity to review them.

  5. Where any provision of these General Terms and Conditions conflicts with mandatory consumer law, the relevant mandatory statutory provision shall prevail.

  6. If any provision of these General Terms and Conditions is found to be wholly or partly invalid, void or voidable, the validity and enforceability of the remaining provisions shall not be affected.


TREATMENTS AND APPOINTMENTS

Article 4 – Formation of an Appointment

  1. A request by a Consumer to reserve a particular Treatment, date or time shall, in principle, constitute a request for an Appointment.

  2. Before an Appointment becomes final, the Consumer shall, insofar as reasonably applicable, be provided with information concerning:
    • the Treatment or Service;the date and time;

    • the price or the manner in which the price is determined;

    • the principal cancellation conditions;

    • the applicability of these General Terms and Conditions; and

    • any applicable statutory right of withdrawal.

  3. Where an Appointment is arranged individually via WhatsApp, telephone or email, the Agreement shall, in principle, be concluded when the Consumer, after having received the information referred to in paragraph 2, accepts the proposed Appointment.

  4. Where an online booking system is used, the Agreement shall be concluded once the Consumer has completed the booking process and the booking has been confirmed by or on behalf of Body Care voor Mannen.

  5. Body Care voor Mannen may refuse a request for an Appointment where there are reasonable or justified grounds for doing so, including, but not limited to, insufficient availability, a contraindication, a safety risk, previous serious payment issues or inappropriate or unacceptable conduct.

  6. Body Care voor Mannen shall not discriminate against Consumers and shall not refuse Services on any ground prohibited by applicable law.

  7. Treatments shall only be provided to persons aged 18 years or older, unless Body Care voor Mannen has expressly determined otherwise in respect of a specific Service and such provision is permitted by law.
     

Article 5 – Performance of Treatments

  1. Body Care voor Mannen shall perform Treatments with due care, professionally and to the best of its knowledge, skill and ability.

  2. The Consumer must attend the Appointment at the agreed time.

  3. If the Consumer arrives late, Body Care voor Mannen may shorten the Treatment where reasonably necessary to ensure that subsequent Appointments can commence on time.

  4. Where a Treatment is shortened due to the Consumer's late arrival, the agreed price shall, in principle, remain payable in full, as the entire Treatment time was reserved for the Consumer.

  5. If the Consumer arrives so late that the Treatment can no longer be performed safely, responsibly or reasonably, Body Care voor Mannen may decide not to perform the Treatment. In such circumstances, the cancellation provisions set out in Article 6 may apply.

  6. Body Care voor Mannen may modify, postpone or terminate a Treatment during its performance where continuation would not be safe or responsible due to health or safety considerations, the Consumer's conduct or an unexpected contraindication.
     

Article 6 – Cancellation, Rescheduling and No-Shows

  1. The Consumer may cancel or reschedule an Appointment free of charge up to 24 hours before the agreed commencement time.

  2. Where an Appointment is cancelled or rescheduled less than 24 hours before the agreed commencement time, 100% of the agreed price of the reserved Treatment shall be payable.

  3. Where the Consumer fails to attend an Appointment without having cancelled it in time (a No-show), 100% of the agreed price shall likewise be payable.

  4. This amount is payable because a specific time slot has been reserved for the Consumer and, in the event of a late cancellation, that time slot will generally be incapable of being reallocated, either in whole or in part.

  5. In applying this cancellation policy, Body Care voor Mannen shall take into account any mandatory consumer rights and any special circumstances insofar as required by law.

  6. An Appointment may be cancelled or rescheduled via WhatsApp or telephone. The time at which the cancellation or rescheduling request is received by Body Care voor Mannen shall determine whether it was made within the applicable cancellation period.

  7. This cancellation policy shall not affect any statutory right of withdrawal available to the Consumer. Where mandatory law entitles the Consumer to withdraw from the Agreement without charge, such statutory right shall prevail.
     

Article 7 – Payment and Advance Payment

  1. Unless otherwise agreed in advance, payment for a Treatment shall be due immediately after the Treatment has been performed.

  2. Body Care voor Mannen accepts the payment methods communicated in advance or indicated at the premises. Payment may be required exclusively by electronic means provided that Body Care voor Mannen has informed the Consumer of this in advance.

  3. Body Care voor Mannen may require full or partial advance payment in respect of certain Treatments, packages or reservations.

  4. Where advance payment is required, the Consumer shall be informed prior to conclusion of the Agreement of:

    • the amount payable in advance;

    • the date by which payment must be received; and

    • the consequences of failure to make payment on time.

  5. A reservation for which advance payment is required may lapse if the amount due has not been received after expiry of the payment deadline communicated in advance.

  6. In the event of a valid and timely cancellation, any amount paid in advance shall be refunded insofar as no cancellation fee is due.

  7. Where a cancellation fee is payable pursuant to Article 6, Body Care voor Mannen may set off that fee against any amount already paid by the Consumer.

  8. If the Consumer fails to pay an amount due within the applicable payment period, Body Care voor Mannen may issue a payment reminder.

  9. Debt collection costs shall only be charged to a Consumer after the applicable statutory requirements have been satisfied, including the granting of any statutory payment period required following a proper formal notice or demand for payment.

  10. Where the applicable statutory requirements have been satisfied, statutory interest and legally permitted extrajudicial debt collection costs may also become payable.
    ​

Article 8 – Health, Contraindications and Information Provided by the Consumer

  1. Prior to the Treatment, the Consumer must inform Body Care voor Mannen of any health condition or circumstance that the Consumer knows, or can reasonably be expected to understand, may be relevant to the safe performance of the Treatment.

  2. Depending on the nature of the Treatment, such information may include, but is not limited to:
    • skin conditions or problems;
    • allergies;

    • relevant medication;

    • infections or contagious conditions;

    • open wounds;

    • recent surgery;

    • recent cosmetic or medical treatments; or

    • any other circumstances that may affect the Treatment.

  3. The Consumer shall not be required to disclose more medical information than is reasonably necessary for the safe performance of the Treatment.

  4. Body Care voor Mannen may refuse, adapt or postpone a Treatment where there are reasonable grounds to believe that performing the Treatment would not be safe or responsible.

  5. Body Care voor Mannen does not provide medical diagnoses and its Services are not a substitute for advice, diagnosis or treatment by a doctor or other qualified healthcare professional.

  6. In the event of uncertainty or doubt, Body Care voor Mannen may advise the Consumer to seek advice from a doctor or other appropriately qualified professional before undergoing the Treatment.

  7. Where damage arises directly as a result of the Consumer knowingly providing incorrect or incomplete relevant information that was reasonably requested, this may be taken into account when determining liability.

  8. Health data and other personal data shall only be processed where there is a valid legal basis for doing so and in accordance with applicable data protection and privacy legislation and the privacy policy of Body Care voor Mannen.
    ​

Article 9 – Intimate Treatments and Rules of Conduct

  1. Any Treatment involving Intimate Areas shall be performed exclusively as a professional grooming, skincare or hair removal Treatment.

  2. Body Care voor Mannen does not provide sexual services.

  3. The Consumer must behave respectfully and appropriately at all times during a Treatment.

  4. Sexual advances, sexually suggestive conduct, unwanted touching, harassment, aggression, threats or any other inappropriate, intimidating or boundary-violating behaviour shall not be tolerated.

  5. In the event of such conduct, Body Care voor Mannen shall be entitled to terminate the Treatment immediately and require the Consumer to leave the premises.

  6. In serious cases, Body Care voor Mannen may refuse to accept future Appointments from the Consumer concerned.

  7. If a Treatment must be terminated prematurely due to serious inappropriate or unacceptable conduct attributable to the Consumer, Body Care voor Mannen may charge a reasonable proportion of the agreed price. Depending on the circumstances, this may amount to the full agreed price, taking into account the Services already provided, the reserved time slot and any costs or expenses saved as a result of the early termination.
    ​

Article 10 – Results, Skin Reactions and Aftercare

  1. The outcome of a Treatment may vary from person to person and may depend, among other things, on skin type, hair growth, physical characteristics, medical or treatment history, lifestyle and compliance with aftercare instructions.

  2. Unless expressly agreed otherwise in writing, Body Care voor Mannen does not guarantee any specific cosmetic result.

  3. Temporary redness, sensitivity or mild irritation may constitute a normal reaction following certain Treatments.

  4. Nothing in the preceding paragraph shall be interpreted as a waiver by the Consumer of any statutory rights in circumstances where a Treatment has been performed incorrectly, negligently or without due care.

  5. The Consumer must comply with all reasonable pre-treatment and aftercare instructions provided by Body Care voor Mannen.

  6. Where damage is caused wholly or partly by the Consumer's failure to follow clear and reasonable aftercare instructions, this circumstance may be taken into account when determining liability.
    ​

Article 11 – Liability

  1. Body Care voor Mannen shall be liable for damage only to the extent that such damage is attributable to Body Care voor Mannen under applicable law.

  2. Body Care voor Mannen shall not be liable for damage to the extent that such damage results from:

    • relevant information knowingly provided incorrectly or incompletely by the Consumer;

    • circumstances known to the Consumer but not disclosed despite a reasonable request for such information;

    • failure by the Consumer to comply with clear and reasonable pre-treatment or aftercare instructions; or

    • normally foreseeable temporary reactions to a Treatment that has been performed correctly,

    • provided that there is an actual causal connection between the relevant circumstance and the damage suffered.

  3. Nothing in this Article shall exclude or limit any liability that cannot lawfully be excluded or limited under mandatory law.

  4. The Consumer shall retain all rights granted to them under mandatory consumer protection law.

PRODUCTS AND ONLINE STORE

Article 12 – Products, Orders and Delivery

  1. In addition to these General Terms and Conditions, Products purchased through the online store shall be subject to the information and conditions presented to the Consumer during the ordering process.

  2. The main characteristics of the Product and the total price shall be clearly stated before the Consumer places the order.

  3. All prices stated to Consumers include VAT, unless clearly indicated otherwise.

  4. Any shipping costs or other additional charges shall be clearly disclosed before the Agreement is concluded.

  5. Body Care voor Mannen shall deliver Products within the agreed delivery period. Where no specific delivery period has been agreed, the statutory delivery periods shall apply.

  6. The risk of damage to or loss of a Product shall, in principle, pass to the Consumer only when the Consumer or a third party designated by the Consumer has received the Product, unless otherwise provided by law.

  7. A Product must conform to what the Consumer may reasonably expect on the basis of the Agreement and applicable law.

  8. The Consumer's statutory warranty and conformity rights shall remain fully applicable.
     

Article 13 – Right of Withdrawal for Products

  1. When purchasing a Product under a Distance Contract, the Consumer shall, in principle, have the statutory right to withdraw from the Agreement without giving any reason within 14 days.

  2. The withdrawal period shall, in principle, commence on the day following the day on which the Consumer, or a third party designated by the Consumer, receives the Product.

  3. The Consumer may exercise the right of withdrawal within the applicable withdrawal period by clearly and unequivocally informing Body Care voor Mannen of the decision to withdraw, for example by:
    • email;

    • WhatsApp;

    • the statutory model withdrawal form; or

    • the online withdrawal function, where available or legally required.

  4. Following withdrawal, the Consumer must return or hand back the Product within the applicable statutory period.

  5. The direct costs of returning the Product shall be borne by the Consumer, provided that the Consumer was properly informed of this in advance.

  6. Following a valid withdrawal, Body Care voor Mannen shall reimburse all amounts that must be refunded under applicable law within the statutory period.

  7. Where applicable, the original standard delivery costs shall also be reimbursed. Any additional costs resulting solely from the Consumer having chosen a more expensive method of delivery than the least expensive standard delivery method offered need not be reimbursed insofar as permitted by law.

  8. Body Care voor Mannen may withhold reimbursement until the returned Product has been received or until the Consumer provides evidence that the Product has been returned, whichever occurs first.

  9. During the withdrawal period, the Consumer may inspect and handle the Product only to the extent necessary to establish its nature, characteristics and functioning, comparable to what would reasonably be permitted in a physical retail store.

  10. If the Consumer handles the Product beyond what is necessary for such inspection and the Product consequently diminishes in value, the Consumer may be liable for that diminished value in accordance with applicable law.

  11. The statutory right of withdrawal shall not apply in circumstances where the law provides for an exception. This may include sealed Products which are not suitable for return for reasons of health protection or hygiene where the seal has been broken after delivery.

  12. Where Body Care voor Mannen relies on a statutory exception to the right of withdrawal, the Consumer shall be informed of that exception before making the purchase.

  13. Products purchased physically at the studio are not, in principle, subject to a general statutory right of withdrawal merely because the Consumer has changed their mind, unless Body Care voor Mannen voluntarily offers a more favourable return policy. Statutory warranty and conformity rights in respect of defective or non-conforming Products shall, however, remain fully applicable.
     

RIGHT OF WITHDRAWAL FOR SERVICES

Article 14 – Cooling-Off Period for Treatments Booked at a Distance

  1. Where a Treatment or other Service legally qualifies as a Distance Contract to which the statutory right of withdrawal applies, the Consumer shall, in principle, have a 14-day cooling-off period commencing on the date on which the Agreement is concluded.

  2. This statutory right of withdrawal is separate from the commercial cancellation policy set out in Article 6.

  3. If the Consumer wishes a Treatment or Service to be performed during the statutory cooling-off period, Body Care voor Mannen may require the Consumer to make an express request for performance to commence during that period.

  4. If the Consumer subsequently exercises the right of withdrawal during the cooling-off period after performance has already commenced at the Consumer's express request, the Consumer may be required to pay a proportionate amount for the part of the Service already performed, provided that all applicable statutory conditions have been satisfied.

  5. The statutory right of withdrawal in respect of a Service shall expire after the Service has been fully performed only where all applicable statutory requirements have been satisfied, including, where required:

    • the Consumer's express prior consent to performance commencing during the cooling-off period; and

    • the Consumer's acknowledgement that they understand that they will lose their right of withdrawal once the Service has been fully performed.

  6. If the statutory requirements for the loss of the right of withdrawal have not been satisfied, the Consumer's statutory rights shall remain in force.

  7. Where no statutory right of withdrawal applies, or where that right has lawfully expired or been lost, cancellation of the Appointment shall be governed by Article 6.

  8. Where Body Care voor Mannen is required by law to provide an online function for withdrawal or termination, that function shall be made clearly available and the Consumer shall receive the legally required confirmation after using it.
     

GIFT VOUCHERS

Article 15 – Gift Vouchers

  1. Gift vouchers issued by Body Care voor Mannen may be used for the Treatments, Services or monetary amounts stated on the relevant voucher.

  2. The validity period or expiry date shall be clearly stated on each gift voucher.

  3. A gift voucher shall never have a validity period shorter than the minimum period permitted by law. Where the statutory minimum validity period of two years applies, the gift voucher shall therefore remain valid for at least two years from the date of issue.

  4. If no validity period or expiry date is stated, the applicable statutory rules concerning validity shall apply.

  5. Gift vouchers are, in principle, not redeemable for cash, unless otherwise required by law or expressly agreed by Body Care voor Mannen.

  6. Where a gift voucher is used only in part, any remaining balance shall remain available until the end of the applicable validity period, unless the nature of the voucher clearly indicates that it is intended exclusively for one specific Treatment.

  7. In the event of loss, theft or unauthorised use, Body Care voor Mannen may replace a gift voucher only where the original purchase and remaining balance can be established with sufficient reliability and further misuse can reasonably be prevented.

  8. Gift vouchers purchased physically at the studio are, in principle, not subject to a statutory right of withdrawal merely because the Consumer has changed their mind.

  9. A gift voucher purchased at a distance shall be subject to a statutory right of withdrawal insofar as required by law.
     

PRICES AND FORCE MAJEURE

Article 16 – Prices and Pricing Errors

  1. All prices stated to Consumers include VAT, unless expressly indicated otherwise.

  2. The price communicated to the Consumer before conclusion of the Agreement shall apply to that Agreement, except in the event of an obvious and manifest error.

  3. Body Care voor Mannen shall not be bound by an obvious pricing or typographical error where the Consumer could reasonably have understood that an error had occurred.

  4. Additional costs shall be disclosed before conclusion of the Agreement insofar as such costs can be calculated in advance.
     

Article 17 – Cancellation or Force Majeure on the Part of Body Care voor Mannen

  1. If Body Care voor Mannen is unable to perform an Appointment due to illness, Force Majeure or other compelling circumstances, the Consumer shall be informed as soon as reasonably possible.

  2. In such circumstances, the Consumer may choose between
    •     rescheduling the Appointment free of charge to another available date; or

    • reimbursement of any amount already paid for the Treatment that was not performed.

  3. The Consumer shall not be required to accept an alternative date.

  4. Where performance is only temporarily impossible, the parties shall, where possible, consult with each other regarding a new date.

  5. To the extent that an actual event of Force Majeure exists, Body Care voor Mannen shall not be liable for damage which, under applicable law, is not attributable to Body Care voor Mannen.

  6. Any mandatory statutory rights of the Consumer shall remain unaffected.
     

Article 18 – Special Circumstances Affecting the Consumer

  1. If the Consumer is unable to attend an Appointment due to a sudden and exceptional circumstance beyond the Consumer's reasonable control, the Consumer is requested to notify Body Care voor Mannen as soon as reasonably possible.

  2. When determining any cancellation fee, Body Care voor Mannen may take demonstrable special circumstances into account.

  3. Body Care voor Mannen may request a reasonable explanation where necessary for the assessment of such circumstances, but shall not require an extensive medical file or more sensitive personal data than is reasonably necessary for that purpose.

  4. Reliance on special circumstances shall not automatically entitle the Consumer to cancellation free of charge. Any applicable fee shall be assessed having regard to reasonableness, the specific circumstances of the case and the applicable statutory rules.
     

PRIVACY AND SECURITY

Article 19 – Personal Data and CCTV Surveillance

  1. Body Care voor Mannen processes personal data in accordance with the General Data Protection Regulation (GDPR), other applicable privacy and data protection legislation, and the privacy policy of Body Care voor Mannen.

  2. Personal data shall be processed solely for legitimate and predetermined purposes and shall not be retained for longer than necessary or legally required.

  3. CCTV surveillance may be used at the entrance or in other clearly designated security areas for the protection of persons and property.

  4. The presence of CCTV surveillance shall be clearly indicated before individuals enter the relevant area.

  5. CCTV footage shall not be retained for longer than necessary. Where the usual retention period applied by Body Care voor Mannen is 24 hours, footage relating to an incident may be retained for a longer period insofar as this is necessary and legally permitted.

  6. Further information regarding the processing of personal data and CCTV footage is provided in the privacy policy of Body Care voor Mannen.
     

COMPLAINTS

Article 20 – Complaints

  1. If the Consumer is dissatisfied with a Treatment, Service or Product, the Consumer is requested to notify Body Care voor Mannen as soon as reasonably possible after discovering the issue.

  2. Complaints concerning a Treatment should preferably be submitted within 7 days so that the circumstances can still be properly assessed. Failure to complain within this preferred period shall not automatically result in the loss of any statutory rights.

  3. Complaints may be submitted by email, WhatsApp or in writing.

  4. A complaint should preferably contain sufficient information to enable it to be properly assessed, such as the date of the Treatment or purchase and a clear description of the issue.

  5. Body Care voor Mannen shall acknowledge receipt of the complaint and shall endeavour to provide a substantive response within 14 days.

  6. If additional time is required to investigate the complaint, the Consumer shall be informed accordingly.

  7. Body Care voor Mannen and the Consumer shall initially seek to resolve the complaint amicably and by mutual consultation.

  8. Nothing in this Article shall limit the Consumer's statutory rights relating to complaints, warranties, conformity or limitation periods.
     

FINAL PROVISIONS

Article 21 – Amendments to the General Terms and Conditions

  1. Body Care voor Mannen may amend these General Terms and Conditions in respect of future Agreements.

  2. An Agreement already concluded shall, in principle, remain subject to the version of the General Terms and Conditions accepted by the Consumer at the time the Agreement was concluded, unless:

    • an amendment is required by law;

    • the amendment is solely to the Consumer's benefit; or

    • the amendment may otherwise lawfully be applied to an existing Agreement under applicable law.

  3. The most recent version of these General Terms and Conditions shall be published on the website.
     

Article 22 – Governing Law and Disputes

  1. Agreements concluded with Body Care voor Mannen shall be governed by Dutch law.

  2. This choice of law shall not prejudice any mandatory consumer protection to which the Consumer may be entitled under applicable international law.

  3. If a dispute cannot be resolved amicably, the dispute may be submitted to the court having jurisdiction under applicable law.

  4. Nothing in these General Terms and Conditions shall restrict the Consumer's right to make use of any other statutory dispute resolution mechanism available to them.
     

Body Care voor Mannen
Kanaalstraat 180/1
1054 XR Amsterdam
The Netherlands

Telephone / WhatsApp: +31 6 13400855
Email: info@bodycarevoormannen.nl
Dutch Chamber of Commerce (KvK): 78732670
 

Version: 11 September 2026

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